˅ Q. What is XTREME SAVINGS Package?
A. The XTREME SAVINGS Package is a new Rabbit Rewards membership program designed to allow members to purchase a monthly package that offers a range of benefits from Rabbit Rewards and our partners. It consists of several privileges, such as BTS trips, buying products at a special price, and getting discount coupons at stores, etc. The package must be paid in advance before using the service.
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˅ Q. Where can I find details of Package?
A. You can find details of the Package on Rabbit Rewards' Application and by entering your Rabbit Rewards Application under the "Package" icon in the menu.
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˅ Q. Where can I purchase Package?
A. You must have a Rabbit Rewards account and must log in to the Rabbit Rewards App before purchasing a package.
● You will find all the packages available for purchasing under the icon "Packages" tab.
● You will find all the packages you have already purchased under the icon "My Package" tab.
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˅ Q. How is my monthly package valid for?
A. The monthly package is valid for 30 days from the date you purchased the package. However, each package is valid for a period of time specified in the package description, for example, a 60 days package is valid for 60 days, etc.
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˅ Q. How do I pay for my Package?
A. Currently, you can pay for your package online on Rabbit Rewards Application by cashless payments. We accept credit/debit card methods including:
● Credit Card: This method is available for all types of credit card but is constraint for Visa, MasterCard, and JCB.
● Debit Card: This method is available for Thai Visa, MasterCard, and JCB but is constrained to any limitation of online transaction members engaged with the banks.
● Mobile Banking: This method is available for online transactions via designated Banks’ application, e.g. Kasikorn Bank’s Application, Siam Commercial Bank’s Application, Bank of Ayutthaya’s Application, Bangkok Bank’s Application, etc.
● Promptpay: This method is applicable for conducting online transactions through QR CODE. Customers need to capture a picture of the QR CODE to perform transactions via the financial institution's mobile application.
● Redeem With Rabbit Points: This method is applicable for Members who have sufficient Rabbit Points in Member’s Rabbit Rewards Account for full value of goods and/or services only.
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˅ Q. When is my package activated?
A. All types of packages can be used immediately after a successful payment. Recurring package can be used continuously as it is automatically renewed and charged at the end of the billing cycle.
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˅ Q. Can I purchase multiple Packages?
A. Yes, you can purchase multiple packages during the same period and there is no limit on the number of packages. However, in special cases, some packages may have restrictions. Please check terms & conditions before purchase. For travel privilege in the package, you will be able to use all privileges at the same time.
Remark:
For the use of store coupons in the package, the coupon code will expire within 30 minutes after click “use now”. Please use the code within specified time frame. In case the code has expired. The entitlement cannot be received
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˅ Q. Can my Package expire?
A. Yes, your package will end according to the package you purchase.
For example, if you purchased monthly packages, it will expire in the next 30 days from your purchase date.
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˅ Q. Where do I find my Package coupons?
A. You can find your package coupons in your "My Package" tab.
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˅ Q. How do I use my Package coupons?
A. You can use the coupons in your package by going directly to your "My Package" tab and clicking on "View" for the coupons that you want to use then selecting "Use now".
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˅ Q. When do my coupons expire?
A. The coupons in each package will expire according to the package expiration or within the next 30 days or 60 days (according to the selected package) from your purchased date.
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˅ Q. Will my Package coupons roll over from one cycle to the next?
A. No, the coupons in your package will not be rolled over to the next month if you do not use them during that month.
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˅ Q. What happens to the coupons in my package if I don't use them?
A. If you did not use the coupons in your package before the expiration date, you will no longer be able to use them and those coupons will be considered expired.
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˅ Q. Can I cancel my single Package if I have not used it?
A. If you haven't used any of the privileges and/or the points you get from purchasing the package. You can request a refund within 7 days from purchased according to terms and conditions via Rabbit Rewards Refund RequestForm. Refunds will be processed within 15 days from the date of submitting the refund documents.
There are additional documents attached to the refund as follows:
1.1 Copy of signed ID card (Please note that the Company won't collect Member's sensitive data, so please mask such data before submitting the document/information to the Company.)
1.2 Member's screenshot of his/her Rabbit Rewards' account
1.3 Member's username for Rabbit Rewards' account
1.4 Copy of signed e-receipt/ Copy of Confirmation of your Redemption Order received when purchased/redeemed the Package from the Company.
1.5 Copy of signed Member's passbook (the first page appeared details of Member and bank account.)
The Company shall take Member's request for refund into account and proceed with the refund within 15 (fifteen) days.
*Remark:
- Refunds will occur once the cancellation request and refund for your package have been approved by the company. The channels and timelines for refunds may vary based on the payment method you used, as follows:
- Business days : Monday – Friday, excluding Saturday , Sunday and Public holiday
- Once the cancellation request and refund for the package are processed, our staff will suspend the use of your package in the ‘ Rabbit Rewards ‘ application > Home > Packages > My Packages.
Rabbit Rewards Refund Request Form Click Here
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˅ Q. How can I cancel my Package?
A. You can cancel the package only if you haven't used any privileges of the package by sending an e-mail to support@rabbit.co.th within 7 days from purchased date.
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˅ Q. What if my Package has an issue?
A. If you have any issue upon the package such as unable to purchase a package, no coupon awarded after successful payment, etc.
Please let us know through
support@rabbit.co.th or Rabbit Rewards call center : 02-150-0523
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˅ Q. How to add/change my Rabbit Card?
A. 1. Go to Rabbit Rewards application and select "Profile" then click on "Rabbit Card"
2. Slide on your selected Rabbit Card to the left and click to delete your Rabbit Card
3. Add your new Rabbit Card by clicking on "Add card"
4. Enter your Rabbit card number and click "Add card" to complete (Limited to maximum of 5 Rabbit cards per Rabbit Rewards member account)
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˅ Q. How to turn on the notification on your wish listed package?
A. 1. Case: If the application notification is turned on
1.1 Choose the package you are interested in and click to see details
1.2 Click on the "Notify" button to be notified when the package is available.
2. Case: If the application notification is turned off
2.1 Choose the package you are interested in. and click to see details
2.2 Click on the "Notify" button to receive notifications.
2.3 You will receive an email notification when a package is available.
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˅ Q. How to see the E-receipt from Package on Rabbit Rewards application?
A. 1. Select "My Packages" and click on "History"
2. Select on the item and click "Details"
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˅ Q. How to turn on the notification on your wish listed package?
A. Case: If the application notification is turned on
1.1 Choose the package you are interested in and click to see details
1.2 Click on the “Notify” button to be notified when the package is available.
Case: If the application notification is turned off
2.1 Choose the package you are interested in. and click to see details
2.2 Click on the “Notify” button to receive notifications.
2.3 You will receive an email notification when a package is available.
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˅ Q. If I use LINE Pay and I delete or change to a new LINE account, how can I continue using the package?
A. ● For coupons in the package can be used continuously according to the validity of the coupon.
● If you top up your trip to Line Pay, the trip will be linked with your existing Line account. It's advisable to use up the trip before making any changes to your Line account. (However, if your Line account has already been changed or deleted, please reach out to Rabbit Rewards by email at Support@rabbit.co.th or by calling at 02-150-0523. It's important to note that the Company will consider your request and provide the procedures once your request is received.)
Terms and conditions:
- The trips included in the package remain valid until the expiration date of the package. Verification can be obtained from the Company, indicating that the remaining trips in the existing Line account cannot be used. (Please note that the company will only provide compensation for the remaining trips within the package.)
- The type of the binding Rabbit Card must match the package type. For instance, if there is an adult package in the member’s account, the binding Rabbit Card must be of the adult type. Similarly, if there is a student package in the member’s account, the binding Rabbit Card must be of the student type.
However, if the type of the binding Rabbit Card does not match the package type, trips in the package cannot be transferred to the new account.
- The binding Rabbit Card must be a new card and never topped up before.
If the company identifies any instances of malfeasance, trips will not be eligible for compensation under any circumstances.
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˅ Q. If my Rabbit card is lost or stolen and trip is already topped up, can I transfer trip to the new Rabbit card?
A. ● Rabbit Card: You can request the Company to suspend the Rabbit Card only in the event of the Registered Rabbit being lost or stolen. Please contact the staff at the BTS ticket office to initiate the suspension process, replace the lost Rabbit Card, and facilitate the transfer of funds and trips to the new Rabbit card.
● The binding Rabbit Card (Line Pay): You can suspend your Rabbit card by going to the LINE application and selecting the "Wallet" menu > "BTS" > Settings > Suspend your card. If you would like to switch to the New Rabbit card, please contact the staff at the BTS ticket office to replace the new Rabbit Card and facilitate the transfer of funds and trips to the new Rabbit card. The new card linked to your Line Pay account must be following remark.
Remark:
- The binding Rabbit Card must be a new card and never topped up before.
- The type of the binding Rabbit Card must match the package type. For instance, if there is an adult package in the member’s account, the binding Rabbit Card must be of the adult type. Similarly, if there is a student package in the member’s account, the binding Rabbit Card must be of the student type.
However, if the type of the binding Rabbit Card does not match the package type, trips in the package cannot be transferred to the new account.
- The type of the binding Rabbit Card must match the package type. For instance, if there is an adult package in the member’s account, the binding Rabbit Card must be of the adult type. Similarly, if there is a student package in the member’s account, the binding Rabbit Card must be of the student type.
However, if the type of the binding Rabbit Card does not match the package type, trips in the package cannot be transferred to the new account.
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