Every ride is a reward

Ride the BTS to get discounts from your favorite brands

Ride 10 Free 3
Take 10 BTS trips to get 600 points,
and redeem 3 free trips*
Our best promotion ever
New and improved BTS promotion! Earn 800 points per week, when taking 12 trips on the BTS!
Spend your points on your favorite deals
Use your Rabbit Rewards app and points to redeem free BTS trips, & 100's of deals and rewards
DOWNLOAD APP NOW

Frequently Asked Questions (FAQ)

New Promotion announcement How to collect points for BTS free tripsRabbit Rewards General Questions
Q: Why are 30-day trip passes no longer available?
A:
  • The BTS 30-day trip pass was a promotion that ended on the 30th of September 2021.
  • BTS launched a replacement promotion offering free trips and cool privileges via the Rabbit Rewards loyalty programme.
 
Q: What’s the start date for the new promotion?
A: The new promotion will start on the 1st of November 2021. For more information please visit www.bts.co.th and www.rabbitrewards.co.th
 
Q: What are the benefits of the new promotion?
A: The new promotion offers the following benefits:
  1. Top Up as You Go: Enjoy flexible budget-friendly plans and top-up as you travel. There’s no longer a requirement for a 30-day advance payment, so you needn't worry about wasting prepaid trips.
  2. Ride More, Get More: Redeem the number of trips you need using your Rabbit Rewards points.
  3. Exclusive deals: Enjoy special discounts and deals from over 100 leading fashion brands, retailers, restaurants and cafes, both offline and online.
  4. Longer validity: Reward Points are valid for 2 years.
* Explore the Rabbit Rewards app for more privileges. Download now from the App store or Google Play
 
Q: What will be the last valid date for trips purchased during periods impacted by COVID-19?
A:
  • Passengers who hold Rabbit Cards with trip expirations dates ranging between 18th April – 31st May 2021, may contact any station’s ticket office between the 1st June – 31st December 2021 to extend and add trips. After the trips’ dates are extended, the trips remain valid for 30 days from the initial date of use.
  • Passengers who bound their Rabbit Card with Rabbit LINE Pay, with trips expiring between the 18th April – 31st May 2021, can receive a coupon for the value of the remaining trips. The coupon can be used as a discount for purchasing 30-Day trip passes until 30th September 2021.
  • Passengers not wishing to use the coupon as a discount for the purchase of a 30-Day trip pass within 30th September 2021 will be compensated with a new coupon. More information will be provided via the Rabbit LINE Pay Facebook page and Official LINE account within October 15th, 2021.
 
Q: Can passengers who purchased 30- Day Trip passes continue using their passes after the promotion is discontinued?
A: Customers who purchase 30-Day trip passes within the 30th September 2021 are able to use their trips according to the original conditions, including:
  • The first trip must be used within 45 days of the date of purchase.
  • All trips must be used within 30 days from the date of the first trip.
  • The Rabbit Rewards one point per ride promotion will be discontinued on the 1st of November 2021, and will be replaced with a new promotion.
 
Q: Can passengers register as Rabbit Rewards members before the 1st of November 2021?
A: Yes, passengers may register as a Rabbit Rewards members by binding their Rabbit Card and/or Rabbit LINE Pay via the followings channels:
  1. Rabbit Rewards application
  2. Website www.rabbitrewards.co.th
  3. BTS Ticket Station
  4. Rabbit LINE Pay
Q: How can I earn points on BTS?
A: ● Using your Rabbit Card, or Rabbit LINE Pay, travel on the BTS for a ride that includes 5 stations or more within an area defined by and including:
  • On Sukhumvit Line - Mo Chit to On Nut.
  • On the Silom line from National Stadium to Saphan Taksin
You can, for example, enter at Ratchadamri station and exit at Surasak station.
● The promotion is available for all Adult and Student Rabbit Cards registered with the Rabbit Rewards program.
● Bonus trip points will be aggregated and calculated weekly, from Monday 3:00 AM to the following Monday 2:59 AM.
● As long as you have accumulated at least 4 trips during the period, you will earn no less than 150 points. Your points will be added to your Rabbit Rewards account automatically on the following Wednesday.
● You can check your points status on the BTS Challenge Menu screens of the Rabbit Rewards app.
 
Q: When will I get points?
A:
  • Points for all the Rabbit Cards registered to any Rabbit Rewards account will be accumulated weekly, starting from Monday 3:00 AM to Monday 2:59 AM the following week.
  • These points will then be added to the account on the following Wednesday.
  • Adult and Student Rabbit Cards follow the same process for accumulating points.
  • You can check your points balance on the BTS Challenge screens of the Rabbit Rewards application.
 
Q: How many points can I earn by travelling on the BTS?
A:
  • You can earn up to 800 points per week, per Rabbit Card or Rabbit LINE Pay account.
  • You can have up to 5 Rabbit Cards, and 1 Rabbit LINE Pay account, registered to a single Rabbit Rewards account.
  • Points are accumulated weekly by each card used to travel on the BTS:
  • 4 trips receive 150 points
  • 5 trips receive 200 points
  • 6 trips receive 250 points
  • 7 trips receive 300 points
  • 8 trips receive 400 points
  • 9 trips receive 500 points
  • 10 trips receive 600 points
  • 11 trips receive 700 points
  • 12 trips and above receive 800 points
 
Q: How many points do I need to redeem to get BTS trip coupons on the Rabbit Rewards application?
A: ● With a Rabbit Student Card:
  • Redeem 200 points for 1 trip
  • Redeem 450 points for 3 trips
  • Redeem 750 points for 5 trips
  • Redeem 1500 points for 10 trips
● With a Rabbit Adult Card
  • Redeem 250 points for 1 trip
  • Redeem 600 points for 3 trips
  • Redeem 1000 points for 5 trips
  • Redeem 2000 points for 10 trips
● Student coupons can only be redeemed from a Rabbit Rewards account registered with a student card and can only be added to a student card.
● BTS trips coupon can only be redeemed by using the Rabbit Rewards application.
 
Q: If my Rabbit Rewards account mixes a few card types how can I redeem student BTS trip coupons?
A:
  • Rabbit Rewards accounts with multiple card types e.g. Senior, Adult, etc. can only redeem BTS trip coupons at the regular rate.
  • Student rate BTS trip coupons are available only on Rabbit Rewards accounts registered exclusively with Student Cards.
 
Q: What stations are available for travel using trips redeemed using coupons from Rabbit Rewards?
A:
  • BTS trip coupons redeemed on Rabbit Rewards can be used for free travel between any of the original 24 stations, excluding Wongwian Yai and Krung Thon Buri stations.
  • Passengers entering or exiting their trip on the Sukhumvit Line Extension and Silom Line Extensions, at any of the following stations, will be billed an additional flat fee of 10 or 15 Baht per trip (depending on the type of ticket or pass they’re using) - Bang Chak, Punnawithi, Udom Suk, Bang na, Bearing, Samrong, Pu Chao, Chang Erawan, Royal Thai Naval Academy, Pak Nam, Srinagarindra, Phraek Sa, Sai Luat, Kheha, Ha Yaek Lat Phrao, Phahon Yothin 24, Ratchayothin, Sena Nikhom and Kasetsart University Stations or Silom Line Extension between Pho Nimit, Talat Phlu, Wutthakat and Bang Wa.
 
Q: Why does BTS offer coupon packages of 1, 3, 5, and 10 trips?
A: The coupon trip packages are designed to match passenger’s travel patterns, and to provide greater convenience for frequent passengers.
 
Q: Why are there different redemption rates for a single BTS trip coupon, and more?
A: Passengers can choose to redeem BTS trip coupons based on their travel patterns. The more trips redeemed, the lower the point cost per trip.
 
Q: Why can’t I top-up my trips?
A:
  • You can top-up BTS trip coupons to your Rabbit Card one at a time.
  • At least one trip from the coupon must be used before a second BTS trip coupon can be added to your Rabbit Card.
  • No more than 2 coupons can be added to any Rabbit Card or Rabbit LINE Pay account.
  • If none of the rides from a previous BTS coupon added to your Rabbit Card or Rabbit LINE Pay account have been used, you won’t be able to add a new BTS travel coupon.
  • For more help please contact the Rabbit Rewards call centre at 02-150-0523 (Monday to Sunday 9 AM - 6 PM excluding public holidays), you can also contact us via our Facebook page or via email: support@rabbit.co.th
 
Q: Why can’t I redeem BTS trip coupons on my Rabbit LINE Pay account?
A:
  • Please check if the card is correctly registered to Rabbit LINE Pay on the Rabbit LINE Pay screens of your Line application.
  • BTS trip coupons can be added to Rabbit Cards one at a time. At least one trip from the coupon must be used before another BTS trip coupon can be added to the Rabbit Card.
  • No more than 2 coupons can be added to any single Rabbit Card or Rabbit LINE Pay account.
  • If no rides from a BTS coupon added to a Rabbit Card or Rabbit LINE Pay account have been used, it will not be possible to add another trip coupon.
 
Q: Why are Wongwian Yai and Krung Thon Buri not included in the point calculation?
A: These are extension stations not covered by this promotion.
 
Q: How can I check if my Rabbit Card is registered on the Rabbit Rewards program?
A: You can check / add / delete cards from your account via the profile screens of the www.rabbitrewards.co.th website or Rabbit Rewards app.
 
Q: Where can I top-up my BTS trips coupon to my Rabbit Card or RLP account?
A:
  • Top-up BTS trips to your Rabbit Card at any BTS ticket office, by displaying a valid BTS trips coupon on your Rabbit Rewards app.
  • Passengers using Rabbit LINE Pay can redeem BTS trip coupons using the Rabbit Rewards application. The trips will be automatically added to the Rabbit LINE Pay account. Passengers can check their trips’ status on their Line app by selecting Rabbit LINE Pay, selecting the BTS icon, and then clicking the My Pass icon.
 
Q: How can passengers who registered their Rabbit Card with Rabbit Rewards use points to redeem BTS trip coupons?
A:
  • Members who own a Rabbit Card can redeem BTS trips coupons on the Rabbit Rewards application.
  • Members must display the trip coupon on their Rabbit Rewards app at any BTS ticket counter to have their trip balance added to their Rabbit Card.
 
Q: How can passengers who registered their Rabbit LINE Pay account with Rabbit Rewards use points to redeem BTS trip coupons?
A:
  • Members who have a Rabbit LINE Pay account can redeem BTS trips coupon on the Rabbit Rewards app.
  • Trips are added automatically to the passenger’s Rabbit LINE Pay account.
  • Passengers can check their trips’ status on their Line app by selecting Rabbit LINE Pay, selecting the BTS icon, and then clicking the My Pass icon.
 
Q: When is the point expiry date?
A:
  • Rabbit Rewards points that haven’t been redeemed on, or before, the 31st of December of the 2nd calendar year following the calendar year in which they were earned, will expire. For example: Points earned on the 30th of June 2023, will expire on 31st December 2025.
 
Q: How can I check how many points I have?
A: You can check your points balance on the Rabbit Rewards app - via the Rabbit Rewards Icon or on the profile page.
 
Q: Will I earn Rabbit Rewards points when travelling with a redeemed trip?
A: No, points are not earned when travelling using a redeemed trip.
 
Q: Can I earn Rabbit Rewards points when using the trips remaining on my monthly pass?
A: No, you will not earn points when using a BTS monthly pass. The one-point-one-ride ended on the 1st of November 2021.
 
Q: Can I use my existing point balance to redeem BTS trips coupons?
A: Yes, your current Rabbit Rewards points can be used to redeem BTS trips starting on the 1st of November 2021.
 
Q: How many Rabbit Cards can I register to a single Rabbit Rewards account?
A: Up to 5 Rabbit Cards can be registered to a single Rabbit Rewards account.
 
Q: How many Rabbit LINE Pay accounts can I register to a single Rabbit Rewards account?
A: A single Rabbit LINE Pay account can be registered to any single Rabbit Rewards account.
 
Q: Can I combine Rabbit Rewards points earned from using my Rabbit Card and my Rabbit LINE Pay accounts?
A: Yes, points earned from your Rabbit Card and Rabbit LINE Pay account usage are combined when the Rabbit Card and Rabbit LINE Pay account are registered to the same Rabbit Rewards account.
 
Q: Can I cancel a redemption after I redeem a BTS trip coupon?
A: BTS trips coupon redemptions cannot be cancelled once the redemption is completed.
 
Q: How long does the BTS trip coupon last?
A: BTS trip coupons are available for 72 hours after they’re redeemed on the Rabbit Rewards app.
  • When topping up a Rabbit Card at the BTS ticket office, the redeem coupon will be available for 10 minutes from the moment the Use button is tapped.
  • For Rabbit LINE Pay users, trips are added to the Rabbit LINE Pay account automatically.
 
Q: How long will the promotion trips be valid for?
A: The first trip must be used within 45 days of redeeming the coupon, and all trips must be completed within 30 days from the first one.
 
Q: Why does the ticket price at the ticket office show as 29 thb when I top-up the BTS trip coupon?
A: The ticket price displayed at the BTS ticket office is a promotional price and not the actual trip cost.
 
Q: Do the cards to which the BTS trip coupon top-ups are added have to be registered with Rabbit Rewards?
A:
  • No, BTS trip coupons can also be added to Rabbit Cards not registered with Rabbit Rewards, as long as student BTS trip coupons are added to student Rabbit Cards, and adult BTS trip coupons are added to adult cards.
  • Points will not be awarded to Rabbit Rewards members when using redeemed trips.
  • Passengers must display a valid BTS trip coupon on their Rabbit Rewards app at the BTS ticket office to top-up their Rabbit Card.
 
Q: I redeemed a BTS trip coupon but it doesn’t appear on my Rabbit LINE Pay account. What can I do?
A:
  • Check that the Rabbit LINE Pay account tied to your Rabbit Rewards account is the one for which you added the redeemed BTS trip coupon.
  • Contact the Rabbit Rewards call center at 02-150-0523 (Monday to Sunday 9 AM - 6 PM excluding public holiday) or via our facebook page, or via email at: support@rabbit.co.th
Q: What is Rabbit Rewards?
A: Rabbit Rewards is the loyalty program for the Rabbit Card and Rabbit LINE Pay.
 
Q: Why register for Rabbit Rewards? What’s the benefits of Rabbit Rewards?
A:
  • Rabbit Rewards grants you loyalty points any time you use your Rabbit Card or Rabbit LINE Pay e-wallet. There’s no minimum spend amount.
  • Rabbit Rewards points can be used to redeem free BTS trips.
  • Rabbit Rewards points can be used to redeem +100 rewards and promotions from leading Thai brands, starting at just 10 points per reward.
  • Members can access exclusive monthly promotions.
 
Q: How to register Rabbit Rewards?
A: Register for a free Rabbit Rewards account on any of the following:
  1. The rabbitrewards.co.th website.
  2. The Rabbit Rewards app.
  3. At any BTS ticket office.
  4. Via Rabbit LINE Pay.
 
Q: What do I need to install Rabbit Rewards Application?
A: The minimum requirements for installing the Rabbit Rewards app are:
  • Minimum of 300 MB storage on your iOS or Android device.
  • An Internet connection.
  • iOS version 10 or later, or Android version 6 or later
 
Q: How can I get Rabbit Rewards points with Rabbit Card?
A: Once your Rabbit Card is tied to your Rabbit Rewards account you will get points as follows:
  • Getting points by traveling on the BTS:
    Traveling using adult or student Rabbit Cards registered with Rabbit Rewards, or using a Rabbit LINE Pay account registered with Rabbit Rewards, through any 5 stations, including the entry station, on the Sukhumvit line (from Mo Chit to On Nut) and/or on the Silom line, from (National Stadium to Saphan Taksin).
    Example: Enter at Ratchadamri station and exit at Surasak station.
  • When purchase at merchants that accept Rabbit Card:
    • Get 5 points when you use your Rabbit Card at participating shops
    • Get 1 point for all subsequent transactions at the same shop within the same day.
  • Activities on the app: From time to time Rabbit Rewards offers members the opportunity to earn points by completing activities on the Rabbit Rewards application. Download the app and follow the news published there for more information.
 
Q: How can I get Rabbit Rewards points with Rabbit LINE Pay?
A: Once your Rabbit LINE Pay is tied to your Rabbit Rewards account you will get points as follows:
  • Getting points by traveling on the BTS:
    Traveling using adult or student Rabbit LINE Pay account registered with Rabbit Rewards, through any 5 stations, including the entry station, on the Sukhumvit line (from Mo Chit to On Nut) and/or on the Silom line, from (National Stadium to Saphan Taksin).
    Example: Enter at Ratchadamri station and exit at Surasak station.
  • When purchase at merchants that accept Rabbit LINE Pay:
    • Any time you use your Rabbit LINE Pay e-wallet at participating shops you will get 5 points for your first daily transaction at the shop, and 1 point for all subsequent transactions at the same shop within the same day.
    • Any time you use your Rabbit LINE Pay e-wallet with online merchants you will get 5 points for your first daily transaction at the merchant, and 1 point for all subsequent transactions with the same merchant within the same day. Examples: Purchase of Line stickers; Bill payments: mobile, electricity; Etc.
  • Activities on the app: From time to time Rabbit Rewards offers members the opportunity to earn points by completing activities on the Rabbit Rewards application. Download the app and follow the news published there for more information.
 
Q: When is the point expiry date?
A: Rabbit Rewards points that haven’t been redeemed on or before 31st of December in the 2nd calendar year following the calendar year in which they were earned will expire. For example, if points were earned on 30th of June 2013, they would expire on 31st of December 2015.
 
Q: Where can I check my points
A: You can check your point status on the www.rabbitrewards.co.th website, or via the Rabbit Rewards app.
 
Q: Where can I check if my Rabbit Card is registered to a Rabbit Rewards account?
A: You can check your card’s registration on the www.rabbitrewards.co.th website, or via the Rabbit Rewards app. Visit the Profile screen and check the Rabbit Card button.
 
Q: Where can I check if my Rabbit LINE Pay account is registered on a Rabbit Rewards account or not?
A: You can check the status of your Rabbit LINE Pay registration with Rabbit Rewards on the Line app. Select Rabbit LINE Pay and click the Rabbit Rewards icon.
 
Q: How can I add or delete my Rabbit Cards on Rabbit Rewards?
A: You can add and delete your Rabbit Cards from your Rabbit Rewards account on the www.rabbitrewards.co.th website, or via the Rabbit Rewards app. Visit the Profile screen and check the Rabbit Card button.
 
Q: How can I edit my personal details shared with Rabbit Rewards?
A: You can edit any personal details shared with Rabbit Rewards on the www.rabbitrewards.co.th website, or via the Rabbit Rewards app. Visit the Profile screen and edit your details as needed.
 
Q: What can I do if I forget my Rabbit Rewards login credentials? (user-name, password)
A:
  • If you’ve forgotten your password and cannot login, click the “Forgot password” option on the login screen and then follow the instructions to reset your password by using your phone number, email or Rabbit Card number as validation.
  • You can also contact the Rabbit Rewards call center at 02-150-0523 (Monday to Sunday 9 AM - 6 PM excluding public holiday), or via our Facebook page, or via email at: support@rabbit.co.th
 
Q: Can I transfer my Rabbit Rewards points to another Rabbit Rewards account?
A: No, points cannot be transferred between accounts.
 
Q: What can I do if I don’t get points earned through my Rabbit LINE Pay usage?
A:
  • Please confirm that your Rabbit LINE Pay account is registered with your Rabbit Rewards account.
  • Please ensure that your connection with the Rabbit Rewards LINE official account is active.

For more information please contact
the Rabbit Rewards Call Centre at 02-150-0523
and Facebook page (active hours:
Monday - Sunday 9 AM - 6 PM, excluding public holidays)

Top brands for members

We cooperate with leading merchants for the best benefits and rewards for Rabbit Rewards members
Point policy | Program Terms and Conditions
Follow Us
Contact Us
Rabbit Rewards
Download Applications