Rabbit Rewards | Rabbit Point Earning Terms and Conditions

(Updated version as of 27 January 2026)

Rabbit Rewards Company Limited (the “Company” or หรือ “We”) operates a points-based loyalty and rewards program (the“Program”) whereby its members of the Rabbit Rewards Program (“Members”) are awarded points or Rabbit Points (“Point(s)”) according to the terms and conditions for earning Point(s) as follows:

1. Earning Points from traveling on BTS Skytrain subject to the conditions specified by the Company

specified by the Company (This Rabbit Point Program is effective from 1 April 2024 until 31 March 2025 and the program period shall be extended until 31 March 2026 unless the Company announces any amendments or modifications to the terms of earning points from BTS Skytrain travel. (the “Program Period”)).

The Members could earn Point(s) and redeem for the BTS Skytrain free trip, subject to the terms and conditions as follows:

(1) Point Earning via traveling on BTS Skytrain

The Members who holds the Rabbit Card and/or Rabbit Card linked to the LINE Pay Account and/or Rabbit Wallet linked with Rabbit Card, only Student and Adult types, nd travels on the BTS Skytrain limited to Silom-Sukhumvit Line (except Krung Thon Buri and Wongwian Yai stations, and Silom-Sukhumvit Line Extension)("BTS Skytrain") will be entitled to earn Point(s) from traveling on BTS Skytrain (per one Rabbit Card or one LINE Pay Account) at the rate as follows:

Daily Points to be earned by Members through traveling on BTS Skytrain

Example Scenarios:

Member A travels on the BTS Skytrain, passing through 8 stations per trip (excluding the first entry station). Member A will earn 8 Points for that journey.
Member B travels on the BTS Skytrain, passing through 10 stations per trip (excluding the first entry station). Member B will also earn 8 Points for that journey.

Bonus Points to be earned by Members who travel on BTS Skytrain at least 4 trips per week

Example Scenarios:

Member A travels on the BTS Skytrain, passing through 8 stations per trip (excluding the first entry station), and makes a total of 3 trips per week. Member A will earn only 24 Points from his/her travels in that week.
Member B travels on the BTS Skytrain, passing through 10 stations per trip (excluding the first entry station), and makes a total of 8 trips per week. Member B will receive 64 Points from his/her travels in that week. Additionally, Member B shall be eligible to earn Bonus Points from traveling on the BTS Skytrain for at least 4 trips per week. Therefore, Member B will receive a total of 128 Points accumulated from his/her travels in that week.

Remarks:

"Business days"" means Monday until Friday, excluding Saturday and Sunday
"BTS Skytrain operating hours" means the service hours of the BTS Skytrain as specified by the Bangkok Mass Transit System Public Company Limited. For further details, please refer to: https://www.bts.co.th/route/route-time.html

The above accumulation of Points is subject to the following terms and conditions:

Only Eligible for the Members who pays the BTS Skytrain fareat the standard rate via the Rabbit Card or LINE Pay Account or Rabbit Wallet, which is linked with the Rabbit Rewards Account only (excluding traveling with free trips or any card other than top-up journey card).
Points earned by Members from BTS Skytrain rides per day will be calculated according to the table above per one Rabbit Card (the maximum amount of the Rabbit Card linked with one Rabbit Rewards Account shall be capped at 5 cards) and/or per one LINE Pay Account and/or per one Rabbit Wallet (the accumulated number of the Member’s daily trips will be aggregated on weekly basis starting from 3:00 a.m. every Monday and ending at 2:59 a.m. on the following Monday, or until the end of the Program Period)). Total Points to be earned by Members for each week will be added automatically to the Rabbit Rewards Account within Wednesday of the following week
Bonus Points earned from traveling on the BTS Skytrain for at least 4 trips per week per one Rabbit Card and one LINE Pay Account and Rabbit Wallet linked one Rabbit Rewards Account will be calculated and aggregated on weekly basis (the accumulated number of Member’s trips per week will be aggregated starting from 3:00 a.m. every Monday and ending at 2:59 a.m. on the following Monday, or until the end of the Program Period). The Bonus Points that Members are entitled to earn each week will be added automatically to the Rabbit Rewards Account within Wednesday of the following week.

(2) Using Points to Redeem BTS Skytrain Free Trip Coupon

Only the Members who earns Points from traveling on BTS Skytrain in Item (1) above will be able to use the Points to redeem BTS Skytrain free trip coupon (the "Free Trip Coupon") The Free Trip Coupon will be issued in electronic form (E-Coupon), and available for redeeming via the Rabbit Rewards Application > Rewards > BTS Skytrain Travel, subject to the terms and conditions as follows:

Student Free Trip Coupon - for Members holding Rabbit Cards and/or linking Rabbit Cards with LINE Pay Accounts and/or Rabbit Wallet linked with Rabbit Card, under Student Rabbit Card:

Adult Free Trip Coupon - for Members holding Rabbit Cards and/or linking Rabbit Cards with LINE Pay Accounts and/or Rabbit Wallet linked with Rabbit Card, under Adult Rabbit Card:

The redemption of Points above is subject to additional terms and conditions as follows:

In case that both Student Rabbit Card and Adult Rabbit Card are linked with the same Rabbit Rewards Account, the Members will only be able to redeem the Adult Free Trip Coupon.
In order to redeem the Free Trip Coupon, the Member is required to select whether to use the Free Trip Coupon via Rabbit Card or LINE Pay Account or Rabbit Wallet, which has different terms and conditions on free trip adding (please see details in Item (3) below).
Upon completion of the Rabbit Point redemption process, the Company reserves the right to cancel or refund such redeemed Points in all respects.
The free trips added to Rabbit Card and/or LINE Pay Account or Rabbit Wallet from the Free Trip Coupon will be available for usage on the Member’s next BTS Skytrain ride.

(3) Terms and Conditions of Free Trip Coupon Usage

(3.1) For Members who redeems Free Trip Coupon for Rabbit Card:

Upon completion of the Point redemption process, the Free Trip Coupon for Rabbit Card will automatically appear in the My Account menu in the Member’s Rabbit Rewards Application. Such coupon is valid for 72 hours after the redemption (in case the Members does not click “Use Coupon” within 72 hours, such Free Trip Coupon will be automatically expired).
In order to add the free trips to Rabbit Card, the Members has to click “Use Coupon” via the Rabbit Rewards Application. The QR Code will appear on the screen and the Members has to present the QR Code to the staff at the ticket office located within designated BTS Skytrain stations (which are limited to stations on the BTS Green Line (including its extensions) and the Gold Line) only. within 30 minutes after clicking “Use Coupon” to top-up the free trips to the Rabbit Card (in case the top-up has not been completed within 30 minutes, such Free Trip Coupon will be automatically expired. The redeemed Points are non refundable unless Members can prove that their inability to complete the transaction within the specified time frame was due to the Company's error. In this case, the Members can contact the Rabbit Rewards Call Center at Tel. 02-150-0523, so the Company would inspect and refund the Rabbit Point to the Member’s Account thereafter).
1 QR Code is equal to 1 coupon usage right.
With respect to displaying the QR Code to the staff, only the QR Code appears on screen while using the application is acceptable. A screenshot of the QR Code is not acceptable.
1 Rabbit Card can be topped-up Free Trip Coupon up to 2 coupons with the following conditions:
- The first coupon – can be topped-up unconditionally.
- The second coupon – can be topped-up when at least 1 free trip from the first coupon is used (for instance, the first coupon has 3 free trips; the Members has to use at least 1 free trip, then, therefore, the second coupon could be added).
- The third coupon – can be topped-up when all free trips in the first coupon are used up.
The Members who has used the Rabbit Point to redeem the third coupon (as per example above) but cannot add a free trip to the Rabbit Card due to the reason as aforementioned, can get a refund for the Rabbit Point used to redeem such coupon at BTS Skytrain ticket office.
The free trips added to the Rabbit Card will be available for usage on the next BTS Skytrain ride.

(3.2) For Members who redeems Free Trip Coupon for LINE Pay Account and/or Rabbit Wallet:

Upon completion of the point redemption process and the Member has selected the LINE Pay account and/or Rabbit Wallet to top up the Free Trip Coupon, the free trip will automatically appear in the “My Pass” menu of the LINE application linked to the Member's LINE Pay account and/or the My Rabbit application linked to the member’s Rabbit Wallet account (as the case may be).
This coupon will be valid for 72 hours after redemption (in case Member does not click “Top-up trip to LINE Pay” and/or “Top-up trip to Rabbit Wallet” within 72 hours, such Free Trip Coupon will be automatically expired).
1 LINE Pay Account and/or 1 Rabbit Wallet account can be topped-up Free Trip Coupon up to 2 coupons with the following conditions:
- The first coupon – can be topped-up unconditionally.
- The second coupon – can be added to Rabbit Card when at least 1 free trip from the first coupon is used (for instance, the first coupon has 3 free trips; the Member has to use at least 1 free trip, then, therefore, the second coupon could be added).
- The third coupon – can be topped-up when all free trips in the first coupon are used up.
The free trips added to the LINE Pay Account and/or Rabbit Wallet will be available for usage on the next BTS Skytrain ride.

(3.3)Additional terms and conditions of the redemption of Free Trip Coupon shall be as follows:

The Free Trip Coupon cannot be sold, exchanged, transferred, or redeemed for cash, nor can it be combined with other discounts or promotions.
In the event that the Member successfully tops up the Free Trip Coupon through his/her LINE Pay account and/or Rabbit Wallet, as per Section (3.2.), and later unlinks the Rabbit Card from his/her LINE Pay account and/or Rabbit Wallet, the Member acknowledges that the Member shall no longer be able to use the successfully topped-up Free Trip Coupon when traveling on the BTS Skytrain.

(4) Terms and conditions of the usage of the Free Trip Coupon issued by Rabbit Rewards

The free trips are only eligible for traveling on the core stations on BTS Skytrain on the Silom – Sukhumvit Line (totaling 24 stations) including Krung Thon Buri station and Wongwian Yai station (except Sukhumvit Line Extension and Silom Line Extension), totaling 26 eligible stations.
When the Rabbit Card or LINE Pay Account or Rabbit Wallet added with the free trip from Rabbit Rewards Account is used to pay the BTS Skytrain fare for traveling on the Silom – Sukhumvit Line (totaling 24 stations) including Krung Thon Buri station and Wongwian Yai station (except Sukhumvit Line Extension and Silom Line Extension) the free trips in Rabbit Card or LINE Pay Account or Rabbit Wallet will be deducted to pay BTS Skytrain fare first. Until all free trips in Rabbit Card or LINE Pay Account or Rabbit Wallet are used up or expired (whichever is earlier), the value in the Rabbit Card or LINE Pay Account (as the case may be) will be deducted. If the Members tops up trips with a coupon from other promotions, such as Double Saving, and tops up the free trips with the Free Trip Coupon to the Rabbit Card or LINE Pay Account, the system will deduct the BTS Skytrain fare from such Rabbit Card or LINE Pay Account or Rabbit Wallet according to the top-up sequence into the system (First-In First-Out).
The Members must use the first free trip within 30 days from the date of top-up trip on the Rabbit Card or LINE Pay Account or Rabbit Wallet (as the case may be). The date of top-up trip will be counted as the first day of the 30-day period. The remaining free trips (if any) are valid for 30 days from the date of the first usage (any remaining free trips left unused within such period will be automatically canceled).
Remarks: In the case where Members topped-up free trip on the Rabbit Card or LINE Pay Account or Rabbit Wallet (as the case may be), Members must use the first free trip within 7 days from the date of top-up trip, in accordance with the existing terms and conditions of the usage of the Free Trip Coupon issued by Rabbit Rewards.

Example Scenarios

Member A topped-up the Adult Free Trip Coupon containing 3 free trips to his/her Rabbit Wallet on 1 March 2026. Therefore, Member A must use the first free trip within 7 days, i.e., by 30 March 2026 . Otherwise, all 3 free trips left unused within such period will be automatically canceled.

Member B topped-up the Adult Free Trip Coupon containing 3 free trips to his/her Rabbit Wallet on 1 March 2026 and used the first free trip on the same day. Therefore, Member B shall be able to use the remaining 2 free trips within 30 days from the date of first usage i.e., by 30 March2026.

Member C topped-up the Adult Free Trip Coupon containing 3 free trips to his/her Rabbit Wallet on 31 January 2026. Therefore, Member C must use the first free trip within 7 days, i.e., by 6 February 2026. Otherwise, all 3 free trips left unused within such period will be automatically canceled.

In case the Members enters or exits the Sukhumvit Line Extension, i.e. Bang Chak, Punnawithi, Udom Suk, Bang Na, Bearing, Samrong, Pu Chao, Chang Erawan, Royal Thai Naval Academy, Pak Nam, Srinagarindra, Phraek Sa, Sai Luat, Kheha, Ha Yaek Lat Phrao, Phahon Yothin 24, Ratchayothin, Sena Nikhom, Kasetsart University, Royal Forest Department, Bang Bua, 11th Infantry Regiment, Phahon Yothin 59, Sai Yud, Saphan Mai, Bhumibol Adulyadej Hospital, Royal Thai Air Force Museum, Yaek Kor Por Aor and Khu Khot stations, or the Silom Line Extension, i.e. Pho Nimit, Talat Phlu, Wutthakat, and Bang Wa stations, the fare collection system will additionally deduct at the rate based on the actual number of extension stations traveled, starting from THB 12 per trip and not exceeding THB 17 per trip (for Student Rabbit Card) or THB 17 per trip and not exceeding THB 25 per trip (for Adult Rabbit Card).

In case the Members enters or exits the Golden Line (i.e. Krung Thon Buri, Charoen Nakhon (ICONSIAM), Khlong San, and Prajadhipok stations), the fare collection system will deduct a further flat rate at THB 16 per trip.

The deduction of the additional fare shall be based on the fare rates set by the Bangkok Mass Transit System Public Company Limited. Further details, please refer to https://www.bts.co.th/routemap.html

2. Earning Points from participating in activities and/or campaigns, and/or purchasing eligible products that are part of the program under the specified conditions

Members can earn Points from participating in activities and/or campaigns organized by the Company and/or companies within the BTS Group, and/or jointly organized withbusiness partners, including the purchase of products and/or services participating in our program, and/or companies within the BTS Group, and/or business partners through the Rabbit Rewards Application, including but not limited to other platforms designated by the Company (“Eligible Products”) The terms and conditions for earning Points, the number of Points to be earned by Members, and period for earning Points are specific to each activity, campaign, and/or participating product, as determined by the Company and/or companies within the BTS Group and/or business partners (as the case may be).

Earning Points from the aforementioned activities, campaigns, and/or purchases of Eligible Products shall include but is not limited to the following activities:

Earning Points for any purchases using Rabbit Card:
Members can earn Points by using their Rabbit Card linked to their Rabbit Rewards Account for any purchases. In this regard, Members are entitled to receive 1 Point for every 20 THB spent at specified merchant stores ((See all our partner stores here) (Bangkok Smartcard System Company Limited ("Rabbit Card Service Provider)" and the Company reserve the right to calculate Member’s pending amount in accordance with the conditions specified. Fractions of spending less than 20 THB will not be counted towards accumulating Points as per Item 2 of this terms and condition.)
and the Company reserve the right to calculate Member’s pending amount in accordance with the conditions specified. Fractions of spending less than 20 THB will not be counted towards accumulating Points as per Item 2 of this terms and condition.)

(Remarks: Rabbit Card Service Provider may specify, amend, or change the terms and conditions for earning Points for specific campaigns, spending amount, or the number of Points to be earned by Members, which may vary depending on the promotions under each campaign period. Please refer to https://rabbit.co.th/card for more details.)

Earning Points through purchasing products at Turtle Shop
Super Turtle Public Company Limited (“Turtle Shop") and the Company are collaborating to organize a co-campaign to provide various benefits to Turtle Shop’s customers who are also Rabbit Rewards Members and purchase product(s) by informing Member’s registered phone number of Rabbit Rewards Account to the staff at any Turtle Shop stores (please see details of Turtle Shop stores at https://www.superturtle.co.th/) Members are entitled to receive 1 Point for every 20 THB spent and are eligible to receive additional Point(s) when using Rabbit Card as a payment method as detailed above.(Turtle Shop and the Company reserve the right to calculate Member’s pending amount in accordance with the conditions specified. Fractions of spending less than 20 THB will not be counted towards accumulating Points as per Item 2 of this terms and conditions.)

Please refer to the additional campaign terms and conditions of the campaign at https://campaign.rabbitrewards.co.th/content/turtle_shop_terms.html

In case there is a specific promotional activity for Members who purchase products at Turtle Shop in designated or specific branches and the Members meet the specified conditions of the said promotional activities. Members can also earn special Points as specified. The terms and conditions for earning Points, or the number of Points to be earned by Members, period for earning Points shall be subject to the specific terms and conditions for each activity, campaign, and/or Eligible Products, as determined by the Company and Turtle Shop (as the case may be).

Earning Points through surveys on the Rabbit Rewards Application
The Company and/or the online survey providers who conduct online surveys and/or engage us to provide the Rabbit Rewards Platform ("Provider") as their published survey channel are collaborate to organize the co-campaign that offers benefits in the form of earning Point(s) to Members who are interested and participate in conducting online surveys available on the Rabbit Rewards Application.

In the event that the Members completes the above-mentioned survey fully and meets the qualifications of the target group set by the Company and/or the Provider, the Members shall be entitled to earn Points as initially indicated for each type of survey on the survey page. The Company and/or the Provider may specify conditions and qualifications of the target groups intended to participate in each type of survey differently.

In this case, Members who participate in any surveys acknowledge that the surveys displayed on the Rabbit Rewards Application are created by the Provider. If the Member's profile or qualifications do not align with the specific target group, or the Member’s survey result is incomplete according to such survey’s purpose (subject to the survey conditions specified by the Provider), the Company reserves all rights not to grant benefits in the form of earning Points at the amount as initially specified on the survey page. However, the Company will issue any Point(s) to such participants as deemed appropriate

Earning Points through other activities and/or campaigns as specified further by the Company.

The Company reserves the right to grant benefits to Members who comply with the terms and conditions of this Rabbit Point Earning Terms and Conditions only. If the Company finds any actions that violate or are incomplete according to this Rabbit Point Earning Terms and Conditions, or if there is suspicion of fraudulent or legally unacceptable behavior against public morals and good customs, the Company has its sole discretion to consider suspending any benefits, revoking, or reclaiming all benefits, initiating legal proceedings, and suspending the Rabbit Rewards Members Account permanently without prior notice. The decision of the Company is final and binding.

Members confirm that they have read, understood, and agreed to all the content of the other relevant terms and conditions, including but not limited to this Rabbit Point Earning Terms and Conditions.

According to this Rabbit Point Earning Terms and Conditions as outlined above, this policy shall be effective from the specified date above until there is an announcement of amendment, modification, addition, or any updated version of this Rabbit Point Earning Terms and Conditions. The Company reserves the right to modify his Rabbit Point Earning Terms and Conditions as deemed appropriate, without prior notice. In any case, the decision of the Company is final and binding.

For further terms and conditions, please refer to the Terms and Conditions for Rabbit Rewards Program at https://rewards.rabbit.co.th/rr/terms

Members may contact us for any further details or report issues related to earning Points at Rabbit Rewards Call Center at phone number 02-150-0523 (Monday to Sunday, from 9:00 a.m. to 6:00 p.m., except on public holidays) Alternatively, Members can also reach out to us via email at support@rabbit.co.th